The Application of Kano Model and QFD in the study of the Official Document Integration System

碩士 === 國立虎尾科技大學 === 經營管理研究所在職專班 === 99 === As the importance of electronic documents has been gradually recognized, this research intends to integrate Kano model with QFD, in order to find out the key quality factors for the official document integration system. According to Kano model, this researc...

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Main Authors:	Li-Mei Wang, 王麗美
Other Authors:	Man-Shin Cheng
Format:	Others
Language:	zh-TW
Published:	2011
Online Access:	http://ndltd.ncl.edu.tw/handle/cc4ax7

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spelling	ndltd-TW-099NYPI54570262019-10-18T05:21:06Z http://ndltd.ncl.edu.tw/handle/cc4ax7 The Application of Kano Model and QFD in the study of the Official Document Integration System 應用二維品質模式與品質機能展開探討基層機關公文整合系統之研究 Li-Mei Wang 王麗美碩士國立虎尾科技大學經營管理研究所在職專班 99 As the importance of electronic documents has been gradually recognized, this research intends to integrate Kano model with QFD, in order to find out the key quality factors for the official document integration system. According to Kano model, this research identifies the user’s desired quality factors . Furthermore, it calculates the relative weights of users required qualities by using AHP. Finally, it applies Quality Function Deployment(QFD) to develop the House of Quality(HoQ). It will assist the officials in considering the deployment strategy of the official document integration system. Man-Shin Cheng 鄭錳新 2011 學位論文 ; thesis 132 zh-TW
collection	NDLTD
language	zh-TW
format	Others
sources	NDLTD
description	碩士 === 國立虎尾科技大學 === 經營管理研究所在職專班 === 99 === As the importance of electronic documents has been gradually recognized, this research intends to integrate Kano model with QFD, in order to find out the key quality factors for the official document integration system. According to Kano model, this research identifies the user’s desired quality factors . Furthermore, it calculates the relative weights of users required qualities by using AHP. Finally, it applies Quality Function Deployment(QFD) to develop the House of Quality(HoQ). It will assist the officials in considering the deployment strategy of the official document integration system.
author2	Man-Shin Cheng
author_facet	Man-Shin Cheng Li-Mei Wang 王麗美
author	Li-Mei Wang 王麗美
spellingShingle	Li-Mei Wang 王麗美 The Application of Kano Model and QFD in the study of the Official Document Integration System
author_sort	Li-Mei Wang
title	The Application of Kano Model and QFD in the study of the Official Document Integration System
title_short	The Application of Kano Model and QFD in the study of the Official Document Integration System
title_full	The Application of Kano Model and QFD in the study of the Official Document Integration System
title_fullStr	The Application of Kano Model and QFD in the study of the Official Document Integration System
title_full_unstemmed	The Application of Kano Model and QFD in the study of the Official Document Integration System
title_sort	application of kano model and qfd in the study of the official document integration system
publishDate	2011
url	http://ndltd.ncl.edu.tw/handle/cc4ax7
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The Application of Kano Model and QFD in the study of the Official Document Integration System

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