| Summary: | 碩士 === 樹德科技大學 === 資訊管理系碩士班 === 99 === In recent years, the application of electronic business has become ubiquitous. Electronic business is applied in the most areas of life. It become to an indispensable part in the operation of businesses. According to statistics of Vietnam Ministry of Industry and Trade in 2008, there are 99.9% of Vietnam enterprises have computer and 92% of Vietnam enterprises have internet connection (Vietnam Ministry of Industry and Trade (2008).
With the wide application rate, the benefits of e-business are not denied. However, what are the specific benefits e-business can be bring? In Vietnam, there is no the study mention it. Thus, in this study, I researched the benefits of e-commerce applications on the banks in the province of Nam Dinh. The research is conducted by sending a questionnaire through the mail for managers, employees, customers of over 140 bank branches in the province of Nam Dinh. SPSS 17.0 software was used to analyze data obtained.
The results indicate the positive relationships among factor: System quality, Service quality and Benefits of e-business application: Customer Satisfaction, Organization performance.
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