| Summary: | 碩士 === 東海大學 === 社會工作學系 === 99 === According to the statistics, there were about 448,000 foreign spouses in Taiwan in the end of 2010. Those foreign spouses have brought various influence and impact on the culture, economy and education of Taiwan society. In order to help foreign spouses to adapt to their new life in Taiwan, the Government has started to develop and implement some policies since 1999 and has comprehensively executed the overall guidance system for foreign spouses since 2003, hoping to solve the difficulties that foreign spouses have encountered through the integration and division of labor of government agencies. To this point, we ought to expect these foreign spouses who have come from afar can adapt to the living in Taiwan more quickly, overcome the obstacles in life more easily, and really put down roots in this land of Taiwan since the welfare services have developed for a long time. However, is the fact as beautiful as we imagine? Are those welfare services provided by the Government really able to meet the needs of foreign spouses and improve their adaptation to the new life in Taiwan? Those are the significant important things that we have to be concerned about. Unfortunately, the past policy evaluation were mostly conducted by the roles of experts and scholars, and the subject that had been assessed could only play the role of a passive spectator. Thus, by adopting the responsive evaluation suggested by Guba and Lincoln as the research method, this study provides relevant recommendations for the current welfare services for foreign spouses through the views expressed by those policy stakeholders, hoping to achieve the goals of correcting the delivery system of the services, enhancing the service performance, and improving the service quality.
In this study, the literature analysis and in-depth interviews were adopted as the research methods. Taking Taichung City as the research field, this study conducted in-depth interviews with the 11 respondents, including the director of the Women and Children Welfare Section of Taichung City Government that provided welfare services for foreign spouses, promoters of the welfare services for foreign spouses, supervisors of the Foreign Spouses Service Center, social workers, staff of the community service locations, and foreign spouses. Moreover, the six-dimension indicators of policy evaluation, namely effectiveness, efficiency, adequacy, equity, responsiveness and appropriateness, were applied to serve as the infrastructure for the analysis and recommendations.
The study found that the three factors including the service executors, Taiwanese family members of foreign spouses, and the information transmission were the keys for foreign spouses to successfully access services or not. Furthermore, the allocation of the funds and manpower was the crucial key for the Foreign Spouses Service Centers and service locations to assuredly achieve the policy goals. Eventually, due to the complex and diverse situation that foreign spouses have faced, the network mechanism of the collaboration between each department has to be established to enhance the effectiveness of the services.
Based on the above findings, the researcher suggests the following recommendations: (1) assuredly complete the connection mechanism between various business units; (2) make good use of the “family-style” service; (3) strengthen the advocacy of the welfare services for foreign spouses; (4) increase the number of social workers; (5) actively integrate the resources to avoid service overlap and waste; (6) provide proactive services; (7) promote awareness of multi-cultures among the public; (8) relax restrictions on financial assistance and deregulate relevant laws and policies; (9) proportionally allocate the funds of welfare services according to the space, population served, and the volume of services; (10) establish service locations for foreign spouses according to their living areas; (11) establish support networks of foreign spouses; (12) assist the staff of service locations to learn to write projects to enhance their ability of applying for funding; (13) clarify the roles and functions of the Foreign Spouses Service Centers and service locations and give them a clear positioning respectively.
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