The Study of 4PL Business Process Outsourcing Service Evaluation Model

• Main Authors: Yun-Wei Lan, 藍勻薇
• Other Authors: Ming-Kuen Chen
• Format: Others
• Language: zh-TW
• Published: 2011
• Online Access: http://ndltd.ncl.edu.tw/handle/wh28wy

碩士 === 國立臺北科技大學 === 商業自動化與管理研究所 === 99 === In the era of global competition, enterprises want to create more competitive, they must more comprehensive considerations to how to integrate business processes between the total supply chain. With the development trend of global logistics, more emerging IT technology enables seamless service delivery, and in mass production around the world quickly, and further significantly reduce costs. Therefore, under the driving force of cost savings, many enterprises toward to professional services and tend to start business process outsourcing (BPO) their non-critical processes to the fourth party logistics services industry. The BPO services can provide supply chain integration technology and comprehensive supply chain solutions, not only change the traditional business model, but also improve whole business efficiency. This study will focus on fourth party logistics and BPO services and other related literature collection, what is the 4PL need to have the capability of providing BPO services model. The study at first utilized the Fuzzy Delphi Method (FDM) on assessment screening of indicator by industry experts, and then use the fuzzy Analytic Hierarchy Process (FAHP) to calculate the weight for each assessment indicator in order to create a complete fourth party logistics BPO services model. In the future, the result will be able to provide fourth party logistics as a reference for BPO services.