The Relationship of Administration Service Quality, Satisfaction and Loyalty - Evidence from T University

碩士 === 大同大學 === 資訊經營學系(所) === 99 === This study evidenced from T University and discussed the characteristic of administration service and quality. The sample of this study was students in T University. According to the students adopted stratified sampling, we collected 698 usable questionnaires. Th...

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Bibliographic Details
Main Authors:	Yi-Lin Chen, 陳逸琳
Other Authors:	Huei-Huang Chen
Format:	Others
Language:	zh-TW
Published:	2011
Online Access:	http://ndltd.ncl.edu.tw/handle/00588334345130968737

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spelling	ndltd-TW-099TTU057160092015-10-13T19:19:58Z http://ndltd.ncl.edu.tw/handle/00588334345130968737 The Relationship of Administration Service Quality, Satisfaction and Loyalty - Evidence from T University 行政服務品質、滿意度與忠誠度之實證研究-以T大學為例 Yi-Lin Chen 陳逸琳碩士大同大學資訊經營學系(所) 99 This study evidenced from T University and discussed the characteristic of administration service and quality. The sample of this study was students in T University. According to the students adopted stratified sampling, we collected 698 usable questionnaires. Then SPSS and AMOS were used for structure equation model to analyze the two independent variables of administration service quality and customer satisfaction to understand the relationship on loyalty. Finally, this study found the critical attributes of the satisfaction in order to confirm the sequence of improving. The result could provide strategies and allocate resources for administrator in university. Huei-Huang Chen 陳煇煌 2011 學位論文 ; thesis 58 zh-TW
collection	NDLTD
language	zh-TW
format	Others
sources	NDLTD
description	碩士 === 大同大學 === 資訊經營學系(所) === 99 === This study evidenced from T University and discussed the characteristic of administration service and quality. The sample of this study was students in T University. According to the students adopted stratified sampling, we collected 698 usable questionnaires. Then SPSS and AMOS were used for structure equation model to analyze the two independent variables of administration service quality and customer satisfaction to understand the relationship on loyalty. Finally, this study found the critical attributes of the satisfaction in order to confirm the sequence of improving. The result could provide strategies and allocate resources for administrator in university.
author2	Huei-Huang Chen
author_facet	Huei-Huang Chen Yi-Lin Chen 陳逸琳
author	Yi-Lin Chen 陳逸琳
spellingShingle	Yi-Lin Chen 陳逸琳 The Relationship of Administration Service Quality, Satisfaction and Loyalty - Evidence from T University
author_sort	Yi-Lin Chen
title	The Relationship of Administration Service Quality, Satisfaction and Loyalty - Evidence from T University
title_short	The Relationship of Administration Service Quality, Satisfaction and Loyalty - Evidence from T University
title_full	The Relationship of Administration Service Quality, Satisfaction and Loyalty - Evidence from T University
title_fullStr	The Relationship of Administration Service Quality, Satisfaction and Loyalty - Evidence from T University
title_full_unstemmed	The Relationship of Administration Service Quality, Satisfaction and Loyalty - Evidence from T University
title_sort	relationship of administration service quality, satisfaction and loyalty - evidence from t university
publishDate	2011
url	http://ndltd.ncl.edu.tw/handle/00588334345130968737
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The Relationship of Administration Service Quality, Satisfaction and Loyalty - Evidence from T University

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