Applying Knowledge Management Technology to Enhance and Improvement on the Supply Chain Performance and Quality -The case of a medical institution

• Main Authors: Hu, Ya -Ying, 胡雅瑩
• Other Authors: Dai, Wen- Li
• Format: Others
• Language: zh-TW
• Published: 2011
• Online Access: http://ndltd.ncl.edu.tw/handle/21650796784813615757

碩士 === 台南應用科技大學 === 商學與管理研究所 === 99 === The medical health care is required to control medical costs and achieve a high quality medical service. Using medical supplies or drugs closely relates to the life and health of patients. Any service shortages or defective products can result in medical malpractice claims. Therefore, the integrated and applied the supply chain is essential to enhancing the performance medical services. Due to an increase people knowledge and cultural awareness of social and medical services, hospital management not only focused on operational performance but also takes care of patients and hospitals must effectively implement relevant information in the shortest time and to provide appropriate treatment all patients. This study investigated using knowledge management technology to improve the pharmaceutical supply chain performance, in order to enhance operational efficiency, reduce hospital operational costs, and effectively manage and integrate pharmaceutical supplies. Knowledge management can be applied to the data collection and transmission medical evaluation, increasing convenience and demonstrating the benefits of knowledge management in various medical units. This evaluation is focus on the quality medical care and patient safety, aims to maintain a high quality of medical service and improve operations to reduce medical costs. This study provide a hospital as case with regard to the strategy and planning of implementing a knowledge management system, and subsequently analyzed the performance results and estimated the enhancement value to medical service quality. According to key performance indicators extracted from empirical results and based on the balanced score card, this study built a performance management system for transforming managerial strategies into practical actions and for implementing these strategies. Researchers also verified that hospitals can effectively reduce costs by implementing a knowledge management system. This study estimated that compiling statistics on all pharmaceutical supply amounts and arranging them sequentially contributed to reducing manual operation costs, ensuring drug usage safety, and improving the neatness and orderliness of the pharmaceuticals storeroom(s). Automatic appropriation of internal controls also assisted in effectively managing operations.