The Relationship between Service Quality and Customer Satisfaction in Food and Beverage Industry- A Case of Restaurant S
碩士 === 萬能科技大學 === 經營管理研究所 === 99 === Taiwan's outside food consumer market one year approximately is the dollar more than 400 hundred million Yuan, in addition the Chinese always deeply loves the good food, to serve the different level the source of tourists, the dining entrepreneur asks to str...
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ndltd-TW-099VNU054570332015-10-13T20:52:04Z http://ndltd.ncl.edu.tw/handle/12129177898297553937 The Relationship between Service Quality and Customer Satisfaction in Food and Beverage Industry- A Case of Restaurant S 餐飲業服務品質對顧客滿意之研究 Su-Jhen Kang 康素真 碩士 萬能科技大學 經營管理研究所 99 Taiwan's outside food consumer market one year approximately is the dollar more than 400 hundred million Yuan, in addition the Chinese always deeply loves the good food, to serve the different level the source of tourists, the dining entrepreneur asks to strive for changes newly satisfies the customer unceasingly change of demand the expectation. In recent years, because the national income increased, the life state change, the populace pursued the life quality the desire to elevate day by day, the food and beverage industry was the domestic demand industry, the booming quality and the domestic and foreign economical change were related. Because receives the domestic economy structural change, the national income and leaves home to seek one's fortune with the woman employed population increases, has led the food and beverage industry development directly. This research by the interview discovered that the new dining room must with the existing competitor competition, be possible from the brand, the place, the material cost to begin, so long as the dining room in the emaciated look taste, the service attitude, dine in the environment to maintain continually from already the characteristic, serves leads to, construction surface and so on service quality and customer degree of satisfaction, reduces the customer complaint, enhances the customer degree of satisfaction, must be able to enhance industrial competitive power. Shiang-Tai Liu 劉祥泰 2011 學位論文 ; thesis 91 zh-TW |
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碩士 === 萬能科技大學 === 經營管理研究所 === 99 === Taiwan's outside food consumer market one year approximately is the dollar more than 400 hundred million Yuan, in addition the Chinese always deeply loves the good food, to serve the different level the source of tourists, the dining entrepreneur asks to strive for changes newly satisfies the customer unceasingly change of demand the expectation.
In recent years, because the national income increased, the life state change, the populace pursued the life quality the desire to elevate day by day, the food and beverage industry was the domestic demand industry, the booming quality and the domestic and foreign economical change were related. Because receives the domestic economy structural change, the national income and leaves home to seek one's fortune with the woman employed population increases, has led the food and beverage industry development directly.
This research by the interview discovered that the new dining room must with the existing competitor competition, be possible from the brand, the place, the material cost to begin, so long as the dining room in the emaciated look taste, the service attitude, dine in the environment to maintain continually from already the characteristic, serves leads to, construction surface and so on service quality and customer degree of satisfaction, reduces the customer complaint, enhances the customer degree of satisfaction, must be able to enhance industrial competitive power.
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author2 |
Shiang-Tai Liu |
author_facet |
Shiang-Tai Liu Su-Jhen Kang 康素真 |
author |
Su-Jhen Kang 康素真 |
spellingShingle |
Su-Jhen Kang 康素真 The Relationship between Service Quality and Customer Satisfaction in Food and Beverage Industry- A Case of Restaurant S |
author_sort |
Su-Jhen Kang |
title |
The Relationship between Service Quality and Customer Satisfaction in Food and Beverage Industry- A Case of Restaurant S |
title_short |
The Relationship between Service Quality and Customer Satisfaction in Food and Beverage Industry- A Case of Restaurant S |
title_full |
The Relationship between Service Quality and Customer Satisfaction in Food and Beverage Industry- A Case of Restaurant S |
title_fullStr |
The Relationship between Service Quality and Customer Satisfaction in Food and Beverage Industry- A Case of Restaurant S |
title_full_unstemmed |
The Relationship between Service Quality and Customer Satisfaction in Food and Beverage Industry- A Case of Restaurant S |
title_sort |
relationship between service quality and customer satisfaction in food and beverage industry- a case of restaurant s |
publishDate |
2011 |
url |
http://ndltd.ncl.edu.tw/handle/12129177898297553937 |
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