| Summary: | 碩士 === 中臺科技大學 === 護理研究所 === 100 === When the individuals suffer from urgent diseases or experience abrupt events, the proper medical attention is necessary to do as they are sent to the emergency room for supplying nursing needs to satisfy patients and families. The purpose of this research is planned to understand the recognition of needs importance and satisfaction for medical care among patients and families at emergency room. This study is to conduct a method of purposive sampling and use the questionnaire named as the Nursing Needs Inventory filled in by families and patients at emergency room of a regional teaching hospital in central Taiwan. The total effective questionnaire numbers were three hundreds. One hundred fifty questionnaires each were completed by patients and families. The data collected were analyzed by the SPSS for Window 17.0 Software. The results in the study showed that there is no significant difference between needs importance and satisfaction among patients and families. Comparing with the rank of needs of them, the results were presented as：(1)The 1st needs importance recognized from patients was the “support importance”. The next needs were respectively as ”importance of getting communication and information”, “importance of care attendance”, and “comfort importance”. And in the other aspect the 1st needs importance recognized from families was the ”importance of getting communication and information”. The next needs were respectively as “importance of care attendance”, “comfort importance”, and “support importance”. (2) The 1st needs satisfaction recognized from patients was the ”satisfaction of getting communication and information”. The 2nd needs were respectively as “satisfaction of care attendance”, and “comfort satisfaction”. The last needs was “support satisfaction”. And in the other aspect the 1st and 2nd needs satisfaction recognized from families also were respectively as the ”importance of getting communication and information” and “satisfaction of care attendance”. The next needs were respectively as “support satisfaction” and “comfort satisfaction”. Besides, age and the triage grade in the demographic variables of patients mainly influenced their needs importance and satisfaction. The older patients at the emergency room were, the higher they wanted needs importance and satisfaction. The higher the triage grades of patients at the emergency room were, the higher they wanted needs importance and satisfaction. The “relations with patients” in the demographic variables, mainly influenced needs importance of families, showed significant negative relations with each needs importance. And the more “relations with patients” of the family was, the less they recognized the needs importance. But, the correlations between demographic variables and needs satisfaction for the families were inconsistent. The expectation is that the results of this study can supply emergency room nurses to understand patients’ and families’ caring needs as a reference of doing emergency nursing in the future.
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