Critical Factors to Insurance Companies for Promoting Knowledge Management in Taichung and Nantou Area, Taiwan.
碩士 === 朝陽科技大學 === 企業管理系碩士班 === 100 === The 21th century is an era of knowledge management. The only way to step out the competitive advantage is accumulating、sharing and creating knowledge. The insurance industry is a knowledge concentrated industry which faces intensive competitions. And the insura...
| Main Authors: | , |
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2011
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| Online Access: | http://ndltd.ncl.edu.tw/handle/45104770261286961978 |
| Summary: | 碩士 === 朝陽科技大學 === 企業管理系碩士班 === 100 === The 21th century is an era of knowledge management. The only way to step out the competitive advantage is accumulating、sharing and creating knowledge. The insurance industry is a knowledge concentrated industry which faces intensive competitions. And the insurance policies they sell are virtual and diversified ones. Thus the managers must make the most suitable strategy to the management system within knowledge management system.
This study choose insurance companies in Taichung and Nantou area as samples. The period was from February to June, 2011. This study tried to find out the priorities of key success factors and the view of introducing knowledge management system and judging performances from sellers with leveler analyze and questionnaires.
This study offers followed suggestions to improve the performances:
1、 The factors for managers to introduce knowledge system by piriorites are training within education、clear vision and good organizations sphere for communicating and sharing.
2、The key success factor for the sellers to introduce knowledge management system is focus on Information Technology. Thus as the managers are pushing, they have to integrate the business culture and knowledge management system and according to the company’s characteristics to develop the most suitable solution. Finally, the company will digitalized its’ knowledge to enchance the competitive advantages and better the performances.
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