A Study of the Relationship between After-School Childcare Quality and Parents’Satisfaction with the Public Kindergartens in Taoyuan﹐Hsinchu﹐and Miaoli Area－Moderator of Residence

• Main Authors: Siou, Chun Syu, 許秀春
• Other Authors: Chao, Yang Hung
• Format: Others
• Language: zh-TW
• Published: 2012
• Online Access: http://ndltd.ncl.edu.tw/handle/18508337996801133095

碩士 === 大葉大學 === 管理學院碩士在職專班 === 100 === This study primarily aims to investigate the differences and correlations of Taoyuan, Hsinchu and Miaoli area public kindergarten parents’ view over after-school care quality and satisfaction, and to analyze the moderator of residence for school care service quality and satisfaction. The study referred to related literature and was conducted via the questionnaire. The public kindergarten parents were selected as targets of this study. 510 question-naires in total were distributed while 452 of them were returned. With 46 invalid ques-tionnaires left out, 406 valid questionnaires were collected to yield 89.8% of valid re-trieval rate. The data were analyzed by descriptive statistics, One way analysis of vari-ance, independent samples t-test, Pearson product-moment correlation and multiple re-gression. From the data analyzed, the results are as follows： 1.Significantly positive correlation exists between parents’ satisfaction and the overall and particular aspects of after-school care quality. 2.Difference between cities and towns is found to moderate with the relationship be-tween after-school care quality and parents’. Parents in cities tend to pay more at-tention and feel satisfied with the overall and particular aspects of after-school care quality than those in towns. 3.Among after-school care quality of all aspects, parents were less satisfied with “Reasonability– Charge & Time”, and their opinions varied.