| Summary: | 碩士 === 逢甲大學 === 建築所 === 100 === With the progress of human civilization, more and more complex environment and space which increase our difficulty on wayfinding. In this study, we take Feng Chia University Library as example to investigate relationship between wayfinding behavior and sign system in library. Thus, we could learn more about how the user apply their wayfinding and find out the problem of wayfinding. In doing so, we could offer the solutions of wayfinding problem and provide advice to the design of sigh system.
This study use field experimentation to investigate different patterns of users’ wayfinding behavior in library. First of all, doing the investigation of library, and then doing the experiment of wayfinding task. According to the floor level, the wayfinding task is divided into six tasks (task A to E). Each task is executed by four students from Feng Chia University and two students who never been to Feng Chia University Library. The task starts from the entrance lobby of the library, subjects need to find designated books according to the list from researcher. Then, subjects need to bring the books to self-check system to end the task. During the task, researcher follows the subjects and using digital camera and behavioral mapping to document. At the end, researcher use visiting survey to understand subjects’ problem of wayfinding, then the experiment is finished.
Study found that task A (1F-Reference Area) and task E (B1-Chinese Bound Periodicals) has the most severe problem. The main reason is that subjects don’t understand the call number: [R] and [P]. So they have to spend more time in Chinese Stack. Besides, most of the subjects in these two tasks turned out to use the Floor Index to find the books. This shows that the Floor Index is helpful when someone needs to find some unfamiliar area in library. The task B (2F- CTTLRC-Humanity&Social Science Collection) is the second. The main problem of this one is the incorrect information of floor plan sign. This error causes the subjects make wrong judgment and increase the wayfinding time. However, the sign marks the books in the 2F (CTTLRC-Humanity&Social Science Collection), so subjects mostly doing search in 2F, that proves putting Floor label in Collection Area can improve wayfinding problem. Following by task F (3MF-Western Stack), task C (3F-Chinese Stack) and task D (4F-Chinese Stack) has the least wayfinding problem. During the wayfinding, subjects who never been to the library depend on the signs much more than others, but their performance in experiment not necessarily worst. Some of these subjects (never been to the library) find the problem on the way back, it is because the self-check system is block from the Central Display, and there is no sign to lead the subjects to find the system.
Finally, according to results of the analysis, we make some suggestion for the library. 1. Understand the library museum space and environmental conditions, together with experts to correct and adjust the sigh system in library. 2. The result of book search should also indicate the collection area and floor level, and the floor level’s pathfinder to help readers find their books. 3. It is necessary to arrange freshmen and transfer students to library orientation annually, and also provide interpretation services to off-campus citizen. 4. Regularly survey and evaluate the sigh system in library in order to make better service adjustment.
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