The Customer Satisfaction of Vehicle Mainteenance Service an example of NanYang Industry in Taipei Area
碩士 === 華梵大學 === 工業工程與經營資訊學系碩士班 === 100 === The purpose of this study is to understand the satisfaction of vehicle service industry in Taipei area. Grounded by theory of SERVQUAL model, the author categorized service quality into five items, which are guarantee, caring, reaction, reliability, and vis...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2012
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| Online Access: | http://ndltd.ncl.edu.tw/handle/74630617284470599584 |