Patient Satisfaction at Dental Department of KaohsiungMedical University Hospital
碩士 === 高雄醫學大學 === 口腔衛生科學研究所碩士在職專班 === 100 === Objectives: Patient satisfaction is a widely used in health care quality metric. Patient satisfaction has been linked to treatment adherence. The quality of care provided and the level of patient satisfaction are emerging as the core of many marketing st...
| Main Authors: | , |
|---|---|
| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2012
|
| Online Access: | http://ndltd.ncl.edu.tw/handle/26589951021493223810 |
| Summary: | 碩士 === 高雄醫學大學 === 口腔衛生科學研究所碩士在職專班 === 100 === Objectives: Patient satisfaction is a widely used in health care quality
metric. Patient satisfaction has been linked to treatment adherence. The
quality of care provided and the level of patient satisfaction are emerging
as the core of many marketing strategies in health services as a means to
achieve a distinctive competency in ever-more competitive markets.
Patient satisfaction is becoming an increasingly important indicator of
quality of dental care. Therefore, the present study was designed to
evaluate patient satisfaction at dental department of Kaohsiung Medical
University Hospital. Methods: We conducted a prospective study of
adult respondents (N=137). Patient satisfaction was assessed using a
questionnaire. The questionnaire consisted of questions, measuring
patient satisfaction level over a five-point Likert scale. Results: The
results showed that overall mean patient satisfaction with the care
received ranged from satisfactory to excellent. Conclusion: The overall
high level of patient satisfaction reflected the dental team’s approach of
responsibility and accountability of towards the target population.
|
|---|