The Influence of Civil Servant’s Workload on Emotional Burnout and Turnover Intention：A Case Study of Engineers

• Main Authors: Chin-Cheng Lin, 林進誠
• Other Authors: Chien-Wen Lo
• Format: Others
• Language: zh-TW
• Published: 2012
• Online Access: http://ndltd.ncl.edu.tw/handle/81454658951133598370

碩士 === 銘傳大學 === 公共事務學系碩士在職專班 === 100 === This research is focusing on the result of government reengineering, it’ll result in more work pressure and burnout for public servants and trigger further dissatisfaction and worse performance. This research samples are collected from those engineers who are qualified to be civil servant at Water Department and the other samples collected from the engineering units of public agencies. The total valid samples are 235. This thesis uses one way ANOVA and hierarchical regression to test research hypothesis. Conclusions of the research indicate that work overloading will increase such consciousness of work pressure and burnout; role pressure and work pressure will positively affect feelings of tiredness; work pressure and professional burnout positively influence turnover intention; work pressure negatively influence engineers’ commitments to organizations and work satisfaction; work characteristics will negatively affect engineers sense of tiredness. Finally, related recommendations are proposed based on the research conclusions, and they need to be applied in future human resources management for civil servant engineers.