How Meeting Process Improvement Affects Cross-Functional Meeting Communication and Coordination? A Case Study for a Taiwan’s Construction Company

• Main Authors: Yeh, Yi Hsien, 葉懿嫺
• Other Authors: 黃國峯
• Format: Others
• Language: zh-TW
• Published: 2012
• Online Access: http://ndltd.ncl.edu.tw/handle/56711024540491260799

碩士 === 國立政治大學 === 企業管理研究所 === 100 === English abstract The research is trying to understand and find out factors cause ineffectiveness in meeting process and obstacle in communication and coordination. First, the research analysis factors related with meeting process, and generalize the factors which affect meeting process communication and coordination. The research is conducted through case analysis by surveying a Taiwan’s constriction company’s cross-functional meeting process, and attended cross-functional meeting from June 2011 to December 2011, also interviewed the company’s senior managers. Then use the result of the observation to generalize factors which affect cross-functional meeting process communication and efficiency, and try to find out solutions to improve the constriction company’s communication and coordination. The research conclude the factors affects cross-functional meeting process communication and coordination as three part: First part includes: meeting process design, meeting staff, group member’s involvement before meeting, role in the meeting, introduction of meeting process. Second part includes: Introduction of project schedule, decision process, tracking process, group member’s involvement in the meeting, communication model, conflict management. Third part includes: Task type, composition of the group, and organizational factors. This research use those factors to examine the cross-functional meeting process in the company, and conclude the research propositions as follows: 1.The process of definition of role in the meeting and division of responsibilities will affect meeting member’s responsibility, and also will affect decision and communication process. 2.Meeting process’s conflict comes from vague responsibility scope and division, which cause cross-function cognitive differences and communication obstacle. 3.The composition of meeting ,includes people attend the meeting and size of meeting, has great effect to meeting process communication and coordination. 4.If the company use profit center as a system will increase member’s involvement and contribution. This research make some suggestion for the construction company, through improve the meeting process and process design.