Performance Evaluation of Implementing ERP for Hazardous Industrial Waste Treatment Center：The Viewpoint of Balanced Scorecard

• Main Authors: Tse-Chin Lee, 李澤治
• Other Authors: 何建達
• Format: Others
• Language: zh-TW
• Published: 2012
• Online Access: http://ndltd.ncl.edu.tw/handle/pkeen4

碩士 === 國立中興大學 === 高階經理人碩士在職專班 === 100 === Enterprise Resource Planning (ERP) system has been the first choice for companies in implementing information technology. It is important to evaluate the benefits and see the differences after implementing ERP system. The Balanced Scorecard (BSC) is applied in this study to evaluate the operation performance after implementing ERP system for Hazardous Industrial Waste Treatment Center (HIWTC). The BSC provides a new direction of thinking by four perspectives, including financial, customer, internal processes, learning and growth. Through the case study, operational performance metrics are developed and its empirical performance is analyzed. Also, this study sets a good benchmark for other hazardous industrial waste disposal companies to assess their operational performances after implementing ERP systems. Results from this study show significant growth in operating margin and the growth rate of operating benefits for HIWTC to implement ERP system. This experience is valuable for similar industrial companies in consideration of introducing ERP system.