Adopting RFID to the Casting equipment trading Company of After-sales service Which Is Offered By Trading Company

• Main Authors: LIN PO HUNG, 林柏宏
• Other Authors: WANG, WEI-LIN
• Format: Others
• Language: zh-TW
• Published: 2012
• Online Access: http://ndltd.ncl.edu.tw/handle/09984248484956584907

碩士 === 國立勤益科技大學 === 工業工程與管理系 === 100 === The casting apparatus agent traders role already from the early simple apparatus business transaction. Expand to offer technology assist development in advance and factory make planning Cheng assist to maintain the service of handing over with the whole factory's apparatus after-sale service item. casting of industry and scale in the face of Taiwan the intersection wither year by year apparatus demand reduce, casting apparatus agent traders under the keen competition environment must develop out the brand-new after sale service procedure. radio frequency the system to channel into its procedure with the wireless, improve and serve quality to get the customer to approve, raise field force's homework efficiency. Every year can save about $708,908 Personnel Salaries、 telecommunication expenses、 Expense on fuel and overtime pay , in advance of estimation simulation after channeling into RFID system. about takes 1.03 years to break even point the cost, the annual rate of recovery is about 97.6% per year. This research is to confer into the rfid in Import trade business's impact on his quality of service and personal management of service procedure after sale of press-casting the apparatus agent, and the relation between the two.