The relationship among turn over rate, customer relationship quality, and customer loyalty in service industry –The modeating effect of Knowledge loss
碩士 === 國立成功大學 === 高階管理碩士在職專班(EMBA) === 100 === Abstract In recent years, there have been many researches about “Customers Relationship Quality”. Most of them were concerned about customers Relationship Quality satisfaction and customer loyalty instead of taking care of “The relationship among...
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2012
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| Online Access: | http://ndltd.ncl.edu.tw/handle/50569005138686982780 |