A Study of Trait Emotional Intelligence Impact on Job Burnout in Representative Assistants-Verify Mediating Effect of Emotional Labor

• Main Authors: Lung-ChiehHsieh, 謝龍介
• Other Authors: Ming-Tien Tsai
• Format: Others
• Language: zh-TW
• Published: 2012
• Online Access: http://ndltd.ncl.edu.tw/handle/55751245765141816179

碩士 === 國立成功大學 === 高階管理碩士在職專班(EMBA) === 100 === This study tried to construct a job burnout model, the main purpose of this study was to examine the impact of trait emotional intelligence and job burnout for political representatives. Meanwhile, this study also investigated if the degrees of job burnout would decrease via the mediators of emotional labor (deep acting and surface acting) under the same degrees of trait emotional intelligence. In addition, this study used accidental sampling to collect empirical data. A total 350 political representatives were sample in Taiwan, and 225 questionnaires were valid, the recovery rate of the questionnaire was 68.57%. The results of this study were summarized as follows: 1.Trait emotional intelligence had a significant impact on job burnout. 2.Trait emotional intelligence had a significant impact on emotional labor. 3.Emotional labor had a significant impact on job burnout. 4.Emotional labor had a mediating effect upon the relationship between trait emotional intelligence and job burnout. 5.The age showed significance difference in terms of social relationship ＆ self-motivation and self-awareness ＆ self-regulation. 6.The Education levels showed significance difference in terms of empathy and emotional exhaustion. 7.The marriage status showed significance difference in terms of diminished personal accomplishment, depersonalization, and emotional exhaustion.