nformation Technology Project Service Quality of Foreign Vendors - A case study of the using outsourcing of C Company

• Main Authors: Chia-ta Lee, 李佳達
• Other Authors: Huey-wen Chou
• Format: Others
• Language: zh-TW
• Published: 2012
• Online Access: http://ndltd.ncl.edu.tw/handle/21498005035343068980

碩士 === 國立中央大學 === 資訊管理學系碩士在職專班 === 100 === 　　As economy goes global, companies, with limited resources and harsh competition environment, pay more attention to the development of its core business capability. Therefore, in order to reduce costs, increase operating efficiency and enhance the flexibility for developing more sustainable strategies, enterprises begin to enhance their competitiveness by contracting their non-core information system to outside vendors. When domestic enterprises want to expand the overseas markets, they choose to collaborate with foreign vendors to develop information systems. Unfortunately, the benefit of outsourcing seems to be limited. With projects developed and maintained by local vendors, the companies have to bear more risks when they choose to collaborate with foreign outside vendors. 　　Single case study approach was adopted for this study. Using a financial company as an example, the paper is used for exploring the problems, solutions, and service quality encountered during the process of development of information with foreign outside vendors. In addition to getting information from the members who have been involved in this project, the researcher collect and analysis secondary data for the purpose of this study. 　　After collecting and analyzing the data from the case, the researcher found the company mainly uses three indicators of purchase price, the degree of internationalization and technological capability in the process to select foreign IT outside vendors. To ensure the quality and schedule of the project in line with expectations, the company management regularly reviews the progress of the project. When the project is behind the schedule, the company’s executives come forward actively to communicate with vender’s executives, to ensure that foreign outside vendors can achieve the project''s quality and schedule. Compared with local IT outsourcing company, foreign IT outsourcing company often find difficult for buyers and sellers to converge the different opinions because of the cultural differences, as well as lack of understanding of the norms of local business . 　　Based on the findings, this study suggests that the enterprises implementing foreign outsourcing in the future should be fully aware of the risks and difficulties of foreign outsourcing. And they should also pay more attention to the sellers’ past development experience and performance. Furthermore, the seller has to fully understand the actual needs of the buyer in order to achieve the success of foreign IT outsourcing projects.