庇護工場評鑑指標之研究：策略地圖的觀點

• Main Author: 李靆鎂
• Other Authors: 鄭勝分
• Format: Others
• Language: zh-TW
• Published: 2011
• Online Access: http://ndltd.ncl.edu.tw/handle/82030148877734618033

碩士 === 國立臺灣師範大學 === 社會教育學系在職進修碩士班 === 100 === Response to human rights protection, People with Disabilities Rights Protection Act was amended in 2007, and sheltered workshop evaluation has been a statutory services. The competent authority wishing to improve the performance understands and carries out the performance by evaluation. However all circles rebound and query constantly. Therefore, this study is empirical evaluation of sheltered workshop in Taipei. Set four research questions: To understand what is the status of sheltered workshop evaluation? To understand what is appropriate evaluation indicators of sheltered workshops? To explore whether it is feasible to check sheltered workshops evaluation by strategy map? And provide the feasible recommendations for evaluation indicators of sheltered workshop. The study is divided into six stages for evaluation indicators to the strategy map with four dimensions. The first stage is focus groups method. The second stage is to conduct a questionnaire survey of all sheltered workshops in Taipei City by purposive sampling options. The third stage is expert survey. The fourth stage is to make comparison with this study, and completes strategy map indicators of sheltered workshop. Fifth stage is to make comparison with the indicators of New Taipei City and intangible assets of strategy map, and forms sheltered workshop strategy map. The sixth stage is to make comparison with the enterprise and NPO's strategy map, and then finish the study. Major items of study findings described in three parameters. First, the strengths of the SWOT of evaluate status in Taipei City are that the performance of sheltered workshop with more sheltered employee is excellent, the result of larger parent body evaluation is excellent, the evaluation process is complete, the development of indicators is various and detailed, and shelter staff management indicators will help the development of evaluation. The weaknesses are that small institutions with fewer resources would get poorer grade on evaluation, the unclear explanation of effects would cause doubts in society, it would waste resources because of the too close time between evaluations, some inappropriate contents of evaluation would easily cause suspicion, and the objectivity is not strong enough for the lack of response to indicators. Second, the conclusion of suitability of evaluation indicators for sheltered workshops are that to commend the suitability of indicators, to make the four dimensions more balanced after adjusting, to add response indicators, to develop the value after linking all indexes. Third, the possibility of strategy map taken as the evaluation indicator are that it can show the value of the sheltered workshop’s feature, and it is a convenient tool for management in effect of sheltered workshop. This study suggests that: I. About the status of sheltered workshop evaluation findings: To replace the evaluation oversight mechanisms with development of certification model. The use of regular counseling support mechanisms enhance the performance of small organizations. Cited a combination of business services to strengthen the value of sheltered workshops. Break the myth of self-determination by target location. Improve the sheltered workshop recognizable identity to improve service performance and order. To establish the concept of customer service and competent authorities between autonomies in order to enhance partnership. Double vision continues to enhance the sheltered workshops’ performance. Strengthen the program of the full policy action to improve achievement of the goals. Enhance the mission of education to strengthen the organizational and human capital. II, appropriate indicators of sheltered workshops findings suggest: Establish a model secondary authentication mode indicator framework for the development. Indicators of balance dimensions to facilitate sustainable development, The use of response indicators revised indicators to make it more consistent with the trend. III, the use of nuclear strategy map indicator check the feasibility of study results suggest: To rethink the strategy map to establish evaluation indicators. Recommendations for future research can expand the assessment system of sheltered workshops, sheltered workshop certification model, effective management of sheltered workshops, sheltered workshop management model. May also refer to the establishment of strategy map in this study sheltered workshops. Choose a few case-depth study of sheltered workshops.