| Summary: | 碩士 === 國立臺灣師範大學 === 設計研究所 === 100 === The oversupply of interior designers has become a common phenomenon in today’s interior design industry. With increasing selections and with much comparative information that consumers acquired from friends and from the internet, the majority formation of the consumers today are seeking a creative, well-functioned and aesthetic design. A staggering growth in the field of luxury cars, high-price furniture to luxurious apartments indicates the consuming trend has adjusted from only satisfying basic needs to the pursuit of taste, function, aesthetics, safety, and environmental protection awareness. Therefore a designer should equipped with further and farther “designing concept” to meet the needs of their clients.
Interior design is an industry which involves series of customized services. From the early-stage consultation based on the needs and requirements of the clients to a more detailed discussion of the designing pictures and implementations, and thus making an unique, fit-the-need piece of furniture that copes with the aspiration of the clients. However, the misunderstandings between both sides, lacking of communication or missing details from the clients and other incidental issues can lead to an unsatisfied complains from the clients and thus lower the quality of the service. Therefore, enhancing communication within the implementation , combining the opinions, anticipation and further requirements from the clients to make up for any gaps during the process, and to further elevate the quality of the service, delight the clients through the above measurements are the main focuses of the study.
The study starts with the perspectives of interior design, the quality of the projects and services to the features of the service thinkings of the projects as the theme structure. The examples of real cases from years of experience in the field served as the research subject, evidence, and creation. The study analyzed and selected 50 ideas and concepts from many publications and academic researchers from renowned scholars in the world that relate to customer expectations for interior design, project implementation and service quality as well as designing services and customized services. The research collects the process of interacting with the clients, analyzes customer satisfaction and shares experiences after their customized requests are fulfilled. The study offers the basis with the field experience for people in the business, and thus efficiently elevates their customer satisfaction and provides a higher quality for the clients.
|
|---|
