The impact of knowledge management capabilities and inter-organizational relationship attributes on the e-business evolution process: A conceptual model

• Main Authors: Shu-Min Lin, 林淑敏
• Other Authors: Kung-Don Ye
• Format: Others
• Language: zh-TW
• Published: 2012
• Online Access: http://ndltd.ncl.edu.tw/handle/21302582133507353284

碩士 === 國立臺灣海洋大學 === 航運管理學系 === 100 === Recently, information technology grows rapidly and internet has been widely utilized. E-business has become a trend. In order to establish the e-business, government agencies have promoted a lot of e-business projects. As electronic business (e-business) evolution process continues with integration and innovation, the organization uses enterprise resource planning system or knowledge management system for optimizing the allocation of resources; on the other side, inter-firm organizations make use of connecting the supply chain management system or customer relationship management system to strengthen coordination and cooperation with trading partners for creating the new value and enhancing competitiveness. Based on the literature review, in-depth interview, and content analysis, this study develops the conceptual model and hypotheses to explore the influence of knowledge management capabilities (knowledge management strategy and knowledge management process) and inter-organizational relationship attributes (inter-organizational network relationship, inter-organizational structural dimension, and supplier/customer readiness) on the e-business evolution process (initiation, adoption, and routinization stages). This research is mainly to offer the Taiwanese enterprises to resolve the problems of the implementation of e-business systems. We believe that the conceptual model of constructed form this research would properly be used for enterprise to know more about critical success factors of each stage of the e-business evolution process.