Taitung University Library intelligent vehicle service importance and satisfaction survey

• Main Authors: Li,Chenyuan, 李振源
• Other Authors: Hsieh, Kun-Lin
• Format: Others
• Language: zh-TW
• Published: 2012
• Online Access: http://ndltd.ncl.edu.tw/handle/gp3zxe

碩士 === 國立臺東大學 === 資訊管理學系碩士班 === 100 === This study aims to understand the background of the readers of the Library Mobile Website in the expectation (importance) and the actual experience (satisfaction) and the relationship between the variables, and the use of descriptive statistics, independent sample t –testpaired sample t-test, one-way ANOVA analysis and important ─ the performance of the degree of analysis (IPA) to explore the satisfaction of the readers for Library Mobile web and adding open-ended questions to survey the opinions of the readers, the studyricher, and finally make recommendations for improvement. This study used convenience sampling to survey questionnaire distributed the questionnaire includes the reader background information and visual aspects, dimensions and information dimensions, respectively, the importance and satisfaction with 30 questions to ask, and 220 questionnaires pen information for data analysis. The results of this study will be able to help Taitung University Library to improve the direction of the mobile Web services, and provide follow-up on service quality research in the future.