A Study of the Intragroup Conflict.Emotional Intelligence and Emotional Exhaustion

• Main Authors: Yaw Ren Liang, 梁耀仁
• Other Authors: Bin-Tsann Yang
• Format: Others
• Language: zh-TW
• Published: 2012
• Online Access: http://ndltd.ncl.edu.tw/handle/47056207852540378628

碩士 === 中國文化大學 === 國際企業管理學系 === 100 === Globalization and technology advances, the complexity of the work is also increasing Pursuit of efficiency is more and more important. In order to achieve organization objectives, the organization turn to team establishment and work As a team, members’ different belief structure and perception makes them have different point of view of mission and goal. Poor communication caused conflict among members. The conflict is the difference between each single member and teams’ cognitive that makes hostility and negative emotions. The negative emotions bring the member’ reducing of the team’s satisfaction also caused tired of work and state of emotional exhaustion In this study, the within-group conflict, emotional exhaustion, emotional provider wisdom as a moderating variable, and verify that the scale of emotional wisdom to face the emotional exhaustion and the moderating effect of conflict within the group. The objective of this research is to discuss within-group conflict caused from emotional exhaustion and emotional quotient Also provide the effective emotional exhaustion within-group conflict. There are 180 questionnaires have been issued. Delete 14 invalid questionnaires, Recovery rate is 92.8%. The left effective 166 questionnaires have been testing analysis by SPSS. From the testing analysis find the consequence of within-group conflict relation conflict, task conflict, procedures of conflict relate to the emotional exhaustion. According to above result to develop the specific theory and managerial implications. Also as my foundation of future study direction.