Study of Human Resource Management Under Hospital Organizations-From the Perspective of Joint Commission International(JCI)

• Main Authors: Tang Ching Fen, 湯靜芬
• Other Authors: Pan Chung Yu
• Format: Others
• Language: zh-TW
• Published: 2012
• Online Access: http://ndltd.ncl.edu.tw/handle/52630906608992956112

碩士 === 東海大學 === 工業工程與經營資訊學系 === 100 === Joint Commission International (JCI) is a known hospital accreditation standard, whose regulations for human resource management is very detailed, specifically requiring hospitals to have qualified and well-trained employees, with the right skills, knowledge, education and work experience, to perform their duties and meet and comply with patients’ needs In addition, JCI requires hospitals to execute standard procedures for recruitment, assessment, appointment, training and education. Under Taiwan's NHI system, most of hospitals have to participate in the accreditationprocess of the Taiwan Joint Commission. However, despite Taiwan’s stringent, there are some hospitals apply for JCI to bring into line with globalization. The purpose of this study is to explore how different types of hospitals manage human resources under JCI standards. Interviews with human resource management experts were conducted and results were analyzed and summarized into questionnaires which were randomly distributed to different types of hospitals to investigate whether there exists a statistically significant difference. The result shows that management structure, physician authorization manual, physician authorization update frequency, and physicians authorization developing unit are statistically significant. The result of the expert interviews and statistical analysis of the questionnaire leads to that hospitals which are applying for JCI should put some effort into the following items (1)establish information systems management framework;(2)specify the responsibilities of each physician, according to their ability and qualifications;(3)manpower of each department should be evaluated by specific staffs;(4)job description is developed and executed accordingly; (5)establish procedure to verify new employee credentials prior to start date; 6)evaluate employee’s abilitiesperiodically to ensure work quality and to create a reward system;(7)develop policies to ensure employee’s health and safety;(8)value and strengthen employees' on job training and education.