A Review of Execution and Recommendations for Electronic Bill --- The Case Study of Taiwan Water Corporation

• Main Authors: Teng An-Kuol, 鄧安國
• Other Authors: Chou Ying-Chyi
• Format: Others
• Language: zh-TW
• Published: 2012
• Online Access: http://ndltd.ncl.edu.tw/handle/68062873507785258524

碩士 === 東海大學 === 企業管理學系碩士班 === 100 === To slow down global warming, prevent global warming intensifies, the government spared no effort to promote energy saving and carbon reduction policies, the public and private enterprises with the introduction of a variety of energy saving and carbon reduction wave of products and services, electronic billing services can significantly reduce paper consumption, lower business operating costs. Business of electronic bill's idea was good, unfortunately not well-related measures, resulting in pro-business and consumer distress situation, so that consumers and then change back to the use of paper bill to make carbon reduction campaign effectiveness greatly reduced. Many companies introduced electronic billing service companies have been seven or eight years, but always less than 20% penetration rate, and some even lower than 10%, so some research to promote e-billing service to submit their professional papers and articles argument, some from the academic perspective, such as analysis of quality, efficiency, and service all dimensions and the effectiveness of the implementation of e-billing related, some ways of using new technology to replace paper bills, to explore some users acceptance of electronic bills and so on. The case study interviews by the company in the promotion of e-billing process, the difficulties encountered and the efforts of the direction, with the current e-billing database analysis of all data presented, the effectiveness of e-bills come to the factors affecting the relationship are as follows: 1. regular review meetings; 2. clear budget planning; 3. moderate awards; 4. project objectives; 5. senior Management's support; 6. technical work; 7. users' attitudes; 8. users participation; 9 the government’s compulsive intervention. This case study proposes the following for companies: 1. to reduce paper bills sent for users of the electronic billing; 2. to encourage general users to become payment users. Key words : electronic billing , critical success factors , information system performance