| Summary: | 碩士 === 國立臺北科技大學 === 環境工程與管理研究所 === 100 === Retailer industry can has longtime contact and communication with consumers which bridging producers and consumers. It can change consumers’ behavior and contribute to the Sustainable Development by selling environmental friendly products. Hence, the sustainability of retailer industry is important to the sustainable development of society. The purpose of this study is to develop a framework for assessing the sustainability of retailers in Taiwan. Based on an extensive literature review, a sustainability assessment framework related to the retailer industry was first developed. In order to ensure this preliminary CSR framework can really fit the Taiwanese situation, a two-step Fuzzy Delphi Method (FDM) was applied to enable experts to refine this framework with 3dimensions, 9 categories and 35 indicators. And the Fuzzy Analytic Hierarchy Process (FAHP) was then applied to determine the relative importance of each indicator. The results showed that five most important indicators are “Never disclose customer information” (0.115), “Safe Shopping Place” (0.110), “Operation Performance” (0.099), “Financial Risk Management” (0.067) and “Code of Conduct for Suppliers” (0.065). These five indicators are all under economical dimension which indicating customer relationship and makes benefits are important to the general retailers. Finally, the developed assessment framework was tested against one retailer and one convenient chain store for the suitability. The results indicated that this framework is suitable for assessing the sustainability of retailers in Taiwan. Furthermore, in order to have this assessment framewok also can evaluate he sustainability of hypermrts and stores, a new framework which includes 3dimensions, 7 categories and 18 indicators was developed by deleting indicators irrelevant to the hypermrts and stores.
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