Behavior analysis and performance improvement study about enterprises group knowledge management implemented.

• Main Authors: Chia-Te Wei, 魏嘉德
• Other Authors: Dr.Ming-Dar Hwang
• Format: Others
• Language: zh-TW
• Published: 2012
• Online Access: http://ndltd.ncl.edu.tw/handle/54154694029226190184

碩士 === 淡江大學 === 資訊管理學系碩士在職專班 === 100 === How to master new management trend and thinking as well as how to improve management efficiency by means of convenient information tools will be critical for enterprise to achieve success. How to construct a set of complete knowledge management system, and reserve, share and apply the knowledge through information system has been the main consideration of various enterprises in knowledge management. This study based on the knowledge management system in Group A of the mainland china, a questionnaire is made. Intersected analysis is made on overall satisfaction, most common function, most practical function, most satisfied item, most emphasized item, and item to be improved, knowledge type, and reasons for low application rate in various branches of the group is made to further study the application attitude of staffs towards knowledge management system and pursue improvement and suggestion on future promotion. According to the research, staffs in Group A have low satisfaction on overall knowledge management system, and apply more basic function in the present while few advanced function. However, they have relatively high satisfaction on software function of the whole system, and believe the method/skill is the most useful knowledge type. Meanwhile, different results are made according to different branches in several constructive aspects. In addition, the expectation of staffs to knowledge management system is drawn up to provide project teams with focus and strategy in successive promotion of individualism by various branches. Based on the research result, it is suggested that the promoter of Group A shall understand the opinion and demand of staffs in the future, express the clear support of senior managers, allocate specific award measure, promote participation desire, and promote and construct sharing culture and atmosphere. The promoter shall also check whether the usability, update speed, and completeness of accumulated document meet the demand of staffs and facilitate knowledge sharing to be implemented in daily work. In addition, the promoter shall enhance and promote the most useful knowledge type in the opinion of staffs, and perform the successive promotion focus planning after makes staffs to know the objective of knowledge management promotion through communication. As a result, various branches will promote the knowledge management closer to development objective of the group and guarantee the knowledge management to be of practical value.