A STUDY OF THE RELATIONSHIP AMONG TECHNOLOGY ACCEPTANCE MODEL, RELATIONSHIP QUALITY, AND CONTINUANCE INTENTION IN E-APPOINTMENT SYSTEM

• Main Authors: Mei-tzu Lin, 林美孜
• Other Authors: Shih-chih Chen
• Format: Others
• Language: zh-TW
• Published: 2012
• Online Access: http://ndltd.ncl.edu.tw/handle/80103661202013333081

碩士 === 大同大學 === 資訊經營學系(所) === 100 === Advances in technology innovations of self-service technologies improved productivity, increased efficiency and provided functional benefits for customers. One of the applicaition instances is the e-appointment system in the hospitals. However, not all users and patients could adopt the e-appointment system. This study developed a conceptual framework to explain and predict users’ adoption of e-appointment system. The theoretical framework was proposed to discuss the relationships among Technology Acceptance Model (TAM), relationship quality, and continuance intention. The results indicated that perceived ease-of-use and perceived usefulness have the significant influences on continuance intention and relationship quality. Besides, we verified that relationship quality played the mediating role in this study. Finally, theoretical and managerial implications and future research directions were discussed.