A Study on Reorganization of Household Registration Offices in Tainan City

• Main Authors: CHIANG, HSIAO-FANG, 江小芳
• Other Authors: Pei-Shan Lee
• Format: Others
• Language: zh-TW
• Published: 2013
• Online Access: http://ndltd.ncl.edu.tw/handle/72346156095216238745

碩士 === 國立中正大學 === 政治學研究所 === 101 === In this study, literature review and in-depth interview were conducted to collect the influence of downsizing and current organization situations after computerization of the household registration. The reorganization theory and holistic governance were used as the theoretic basis. Based on the case experiences of reorganization in the public sectors, interviews were conducted on the household registration office staff, conscription agency staff, district office staff, the public, and registration office staff in Pingtung County and Taitung County regarding their opinions on reorganization. This study thus analyzed the current organizational issues, the influence of reorganization, main factors, best timing of reorganization, extent of reorganization, work openness, difficulties, coping measures, schemes, and correlation between the household registration and works of other offices. The opinions and suggestions of the public on the reorganization of household registration offices were considered. Finally, policy suggestions were offered. This study found that “staffs are the main influence and obstacle of reorganization”, “the main reason for downsizing in the household registration offices is to establish new offices or units before restructuring in Tainan City”, “household registration computerization should not become the reason for downsizing”, “Tainan city is vast, and the office site and space should be the foremost factor considered for reorganization”, “in face of reorganization of household registration offices, the staffs concern about their rights and interests, while neglect external factors”, “the best time for reorganization of household registration offices in Tainan city is administrative division adjustment”, “the extent of reorganization of household registration offices, in coordination with administrative division adjustment should adopt a comprehensive approach”, “most civil servants lack of understanding on holistic governance, and cannot describe the integrated service to be provided after reorganization from the perspective of holistic governance”, “from the viewpoint of holistic governance, the household registration offices can promote integrated service without reorganization ”, “the establishment of independent household registration offices is an optimal reorganization scheme”, “active civil official system is the key factor of promoting integrated services”, and “the public pays more attention to public service quality of household registration offices than reorganization”. Based on the results, this study proposes the following suggestions: “guarantee employee interests, minimize their fear toward reorganization, gain their support, and reduce internal resistance of the household registration offices”, “improve the service process and reduce work volume, allocate the personnel properly, rather than downsizing”, “adjust the personnel allocation of district household registration offices based on the reduction of work load and the changes of population”, “the job functions of personnel management and auditing can be undertaken by appointed personnel, who concurrently serve at several offices in order to downsizing”, “reorganization of the household registration offices should not only focus on employee interests, but also consider supporting measure”, “integrate the household registration offices in conjunction with administrative division adjustment”, “deepen the concept of holistic governance in the civil servants”, “establish internal promotion system, and encourage employees to active to provide services”, and “the goal of reorganization should be improvement of service efficiency of household registration offices”.