| Summary: | 碩士 === 經國管理暨健康學院 === 健康產業管理研究所 === 101 === This research, which is mainly to study the factors of affecting volunteers’ service willingness, is used by questionnaires of Likert Six-point Scale to process the research. The objects of research are volunteers of Bureau of Cultural Affairs of Keelung City and take 191 persons as sample population; 30 persons as pre-test questionnaires quota sampling; 120 official questionnaires are issued in which 115 copies are returned; 111 questionnaires are valid after filtering out the incomplete copies at an effective rate of 92.5%. By using SPSS to proceed the data analysis descriptive statistics, factor analysis, reliability analysis, t-test, single factor variance analysis, correlation analysis, regression analysis etc for all data collected of questionnaires survey. In terms of gender components: 12 are male and 99 are female at the ratio of 1:9 approximately; the average age is above 60. The conclusions of the official questionnaires indicate as follows:
1. High willingness of service for the volunteers of Bureau of Cultural Affairs.
2. Factors that affect the volunteers of Bureau of Cultural Affairs in Human Resources are: “Education Degree” & “Service Seniority of the Volunteers” of volunteer.
3. Factors that affect the volunteers of Bureau of Cultural Affairs in Supervision are: “Religious Belief” & “Education Degree” of Volunteer.
4. The volunteers of Bureau of Cultural Affairs feel that the stronger human resources, the stronger “Care Management” of volunteers’ supervision is. The volunteers of Bureau of Cultural Affairs feel that the stronger “Control Management” of Volunteers’ supervision, the stronger “Resources Contribution” & “Attractive Strategy” is.
5. The factor of affecting the service willingness of the volunteers of Bureau of Cultural Affairs is “Education Degree”.
6. The volunteers of Bureau of Cultural Affairs feel that the higher “Resources Contribution”, “Warm Intention”, “Sublimation Support” of human resources, the lower service willingness is.
7. The higher “Control Management” of volunteers’ supervision, the higher service willingness of volunteers is.
Finally, it’s understood that the factors of volunteers’ personal background variables, human resources, supervision management indicate: “Sublimation Support”, “Control Management”, “Education Degree” have remarkable impacts to volunteers’ service willingness in which “Control Management” of supervision has the most impact factor of volunteers’ service willingness.
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