| Summary: | 碩士 === 中原大學 === 資訊管理研究所 === 101 === With continuous advancement of information technology and the increasing popularity of the Internet, e-Government has become a demanding challenge. However, the service our government used to provide was based on the division of labor, which has gradually been unable to meet people’s expectation. What’s more, there are total 319 townships in Taiwan. The relationships among each unit ruled by ministries, councils and commissions are so closely associated and frequently connected as well. For example, crimes by native people are managed by National Police Agency, while foreigners’ behaviors, except crimes, are managed by National Immigration Agency. It is possible that foreigners may become one of us as a public citizen, so it requires business assistances to effectively finish and manage the data about personnel flows (health insurance, taxation, labor insurance and consular bureau). Nowadays, the government should actively develop service integration system and make full use of information technologies, so as to incorporate businesses from various government agencies, to establish promoting mechanisms for the administrative agencies to innovate their services, and to improve overall quality of service, in the hope of meeting the requirements and expectations from every agency and people.
Since the establishment of e-Government in 1998, the service model has been gradually changing from the fact that the agency concerned went their separate way in the past, to the integration of service flows among different agencies, which further simplifies the service flows, leading to the phase of e-services. (Research, Development and Evaluation Commission, bimonthly publication, vol. 33, no. 6, 2009.12) While plans mapped out by agencies are mainly citizen-oriented, there are few services aimed for inter-agencies. In recent years, there are more and more foreigners coming to Taiwan for investment, education, employment and sight-seeing. In addition, the number of foreigners getting married and having babies in Taiwan, so-called the new immigrants, is also increasing year by year. Comparatively, the social problems are on the rise as well. Therefore, it requires business assistance from every agency to manage the personnel-flow data effectively.
In this study, we target various organizations and agencies, with the use of in-depth interviews to implement qualitative research. The interview questions are designed in terms of four aspects, which are economic, organizational, technical and legal aspects, to interview employees concerned who are in charge of inter-agencies data exchange for their real situations when operating. In this study, we discover that 1) in economic aspect, fees for further maintenance and functional expansion are needed besides those for building system platform; 2) in organizational aspect, it takes agencies concerned, rather than only the desired agency, to operate closely in an effort to integrate their information system.; 3) in technical aspect, the achievement of efficiency requires close coordination among agencies, which will in turn further improve efficiency of services both in quality and quantity, and enhance the country's competence as well as competitiveness through applications; 4) in legal aspect, it demands the care plan of legislation and operation rules for the inter-agencies to exchange data, with which the data exchanged can be secured and the risk can be lowered down.
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