| Summary: | 碩士 === 崑山科技大學 === 資訊管理研究所 === 101 === Flying a helicopter is a complicated job included many different system operations. If one of them makes wrong decision, it will cause dangerous disaster situation. Especially, flying in the bad weather condition, for example in the typhoon or in the canyon, there are strong wind and some barriers. In Taiwan, there is not enough rescue helicopters to save the people in dangerous, so the military helicopter have to support the rescue task. But most of the pilots in military are insufficient training for this work. Especially in the bad weather condition, the wind direction change suddenly and the communication between the fly crew is a critical factors to make a job succeed. Because the helicopter pilots often lost sight due to the weather factors and made big disaster. So the co-pilot has to help the chief pilot to overcome such problems.
From the investigation about the flight accident, the key element is the human factors. And there are a lot of researchers proposed the Crew Resource Management (CRM) to solve the problems, and to reduce the probability of the human errors. The Crew Resource Management has been verified as a good training program in flight.
In this thesis, we introduced the SHELLO structure model combined with the CRM theory. We analyzed the five dimensions including the people, the software, the hardware, the environment, and the organization. Using the questionnaire and statistic method to find which dimension are the most important factors in a recue task for a helicopter pilot. In the research, we found the people are the key factor to succeed.
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