| Summary: | 碩士 === 國立成功大學 === 老年學研究所 === 101 === Taiwan government has established the Ten Year Long-Term Care Plan since 2007 and home service has become the most widely used service among disabled elderly people under the project. According to the government “ aging in place” policy and general preference of the disabled elderly people who would like to stay in own homes when needing long term care. The role of home care service supervisors becomes increasingly important to manage and oversee the quality of “home care service”. The job design for home services supervisors are generally with administrative, educational, support and regulatory function. Their role of supervision and connotation to ensure home service quality also has important influence. The aim of this study is to explore the importance and satisfaction of the supervisory role and function from views of home care supervisors themselves and home care assistants.
The study is a cross-sectional research and the self-designed questionnaires were used based on knowledge gained from previous research regarding home care services. Validity and reliability has been checked on the “supervisory role and function questionnaire” in order to conduct survey in 12 home service agencies in Tainan city. In total, 11 home service agencies with 49 home care supervisors questionnaires (response rate 89%), and 344 home care assistants questionnaires (response rate 78%) have been finished with a total response rate 70%.
The study results showed that the regulatory mediation function was found to be the most important and satisfied function from the views of both home service supervisors and home care assistants.The supervisory self-assessment showed that administrative functions was the least important and satisfied; and the care aides perceived that support functions of their supervisors was critically important, however, less satisfied.The gap between supervisors and care aids of home care services in terms of their view of the importance and satisfaction towards supervisors’ role and fuction needed to be solved in priority were also discussed in the study..
To explore the roles and functions of home care services supervisors in long term care system is important. The home services supervisory role and function could be improved through task identity and problem solving. It would be also helpful in improving the quality of home care services through a harmonious relationship between these key staff working together, which definitely would benefit the users by improving staff’s performance of home care services.
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