The relationships among managerial coaching skills, network ability, and workload capability in the industry of life insurance.

• Main Authors: Po-ren Chu, 朱柏任
• Other Authors: 郭敏珣
• Format: Others
• Language: zh-TW
• Published: 2013
• Online Access: http://ndltd.ncl.edu.tw/handle/28046344428653534597

碩士 === 國立中央大學 === 人力資源管理研究所 === 101 === 　　Nowadays, people need more guarantee from life insurance due to the increasing uncertainty in environment. People can get security through a contract building on a life insurance product. Then, we can understand that life insurance industry is really important in recent society. According to the Commercial Times report, however, the phenomenon of high turnover rate of new hires in life insurance industry still exists, even more would change from bad to worse in the future. For instance, as industry increases 100 new hires, it would only retain 40~50 people after six months. 　　In order to clarify the cause of this, this study reviews the related literature and interviewed a manager who with eight years experience, and finally find some clues. The findings are employee-based network ability and workload capability. Due to the job characteristic of interaction with client frequently, employee-based network ability and workload capability are quite important. They are also related to improving employees’ performance. Furthermore, many researches indicate that manager as a coach is important. Still, managerial coaching skill has also drawn considerable attention in performance-driven organization since the past decade. As a result, this study aims to examine the relationships among managerial coaching skills, network ability, and workload capability in the industry of life insurance. 　　Empirical data is collected from employees who have the direct supervisors in the industry of technology. A total of 220 valued samples from paper questionnaires were returned in April 2013. The results analyzed through SPSS 18.0 reveal (1) the managerial coaching skill had positive effects on employee-based network ability; (2) the managerial coaching skill had positive effects on employee-based workload capability. Finally, according to the research findings, this study suggests that managerial coaching skills like a supporting system that could motivate employees to increase the driving force to promote active learning and the skills required.