Service quality in self-service technologies:Consequences and Implications
碩士 === 國立高雄第一科技大學 === 服務科學管理研究所 === 101 === This study aims to investigate the relevance between service quality of self-service technology, customer satisfaction and customer behavioral intention to use self-service technology. In addition, adding customer characteristics (technology anxiety and ag...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2013
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| Online Access: | http://ndltd.ncl.edu.tw/handle/53586383377717591443 |