Summary: | 碩士 === 國立屏東科技大學 === 農企業管理系所 === 101 === The complexity and number of non-profit organizations continue to grow due to such factors as rising unemployment, economic downturns, increased poverty and government deficits to name a few. In Europe and North America social enterprises are gradually being developed to cope with a variety of economic and social problems.
The Christian Mountain Children’s Home (CMCH) will serve as the primary case study. In recent years, this orphanage, which serves the needs of aborigine children, has begun to develop the surrounding area for the production of Jinghuang mangos with consideration as to how to use the land and existing resources to further develop agricultural-related industries, but also what kind of business strategy should be adopted. Here consideration is given with regards to creating business opportunities, increasing customer value, seeking opportunities and a competitive advantage in the process of welfare industry management. We will exam improving operational performance, and developing unique strategies to address the very real urban-rural gap. At the end of 2012 CMCH established Tung-Zhuyin Workshop, the purpose of which was to develop social enterprise projects and techniques that will make maximum use of existing resources and available assets.
In this study, the use of the Balanced Scorecard technical requirements and Quality Function Deployment (QFD) techniques, constructed a House of Quality (HOQ), and in the correlation matrix analysis of the results to structured data, forms the basis for the development of Tung-Zhuyin Workshop in order to build a work team consensus; with the performance index serving as the basis for assessment of sustainable management , and to explore the implementation and prioritization of any necessary improvements.
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