| Summary: | 博士 === 國立中山大學 === 資訊管理學系研究所 === 101 === Project escalation means that a failing project is permitted to continue and good money is thrown after bad. According to survey reports, about 30% to 40% of software projects emerge escalation phenomena. Traditional escalation studies focused on agent’s over-committed behaviors of in-house projects. Being very popular now, outsourcing projects can be mainly influenced by its powerful stakeholders, including customer and vendor, but few studies are presented. First of all, six escalation cases were in progresses and factors of outsourcing escalation were abstracted, including project information management, customer satisfaction, outsourcing relationship, development risks, monitor, and project escalation. The causal relation of outsourcing escalation of software project is used to create a escalation framework. This study classified four business types that have different processes of outsourcing participation, monitor, risk attitutes during project escalation.
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