| Summary: | 碩士 === 國立臺中教育大學 === 諮商與應用心理學系碩士班 === 101 === This study was to explore the current status of funeral directors, as well as their interactive experience with clients, work attitudes and opinions toward their duty, and discuss how they perform the service of grief guidance.
Qualitative research method was adopted in this study. Five funeral directors working in Taipei were invited to attend this study, which included two individual interview. The verbatim script were encoded and analyzed, while the notes and accessories serve as evidence supporting this research.
The findings of the study were stated as follows:
1. The current circumstances of funeral directors’service in Taiwan include: (1) funeral planning and consulting; (2) arrangement and design of the place; (3) instructing or serving as emcee to guide burial; (4) the perspective of deathbed consoling and grief guidance.
2. The experiences of interaction between funeral directors and their clients include: (1) counseling aspect: establishing a trust relationship with the clients, modifying working boundary while presenting services, and accepting dissimilar values from different families; (2) accompanying aspect: observing various expressive ways of families with respectful communication and soft stance; providing service sincerely by concentrating on listening, organizing the thoughts, and feeling for others; (3) coordination aspect: communicating with families on their stance to enhance their controllability toward burial rites; delivering integrated messages to insure mutual agreement; (4) instruction aspect: directing accurate procedures, proposing professional opinion, and preventing mistakes through past experiences.
3. The attitudes and opinions of funeral directors upon the work include: (1) social dimension: propagating new funeral policies, reforming notorious name of funeral industry, and advocating public services; (2) business dimension: self enriching related proficiency, seeking for social resources, and analyzing pros and cons in order to guard customers’rights; (3) education dimension: promoting and passing down the traditional culture of filial piety, spreading the significance to face life and death, and tutoring correct courtesy of funeral procedures.
4. The grief-guiding function of services from funeral directors include: (1) accepting the loss: increasing the reality of lost in order to help living folks recognize lost, encourage living ones to talk about the loss; (2) experienced the pain of grief: providing ongoing support , changing the linkage with dead, memorizing the past of the dead, helping living people express emotion, normalizing behaviors derived from sorrow, defining pathological behavior and conducting referral; (3) re-adapting the living environment without dead: attending the alternation of life, encouraging to try new thing, distracting attention from grief, creating a new role; (4) placing emotional vitality on other relationship: assisting bereaved in exploring their own resources, providing supportive social networks, encouraging them to get back to normal life.
Based on research results above, suggestions were proposed for the counseling of practical services, practical service of funeral directors and further research.
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