Using Viewpoint of Balanced Score Card to Investigate Performance of Inspection Department-A Case Study of Air Force Wing

• Main Authors: Shin-tsung Hsu, 徐世宗
• Other Authors: Tzung-nan Chuang
• Format: Others
• Language: zh-TW
• Published: 2013
• Online Access: http://ndltd.ncl.edu.tw/handle/42035970855422135823

碩士 === 國立臺南大學 === 科技管理碩士班 === 101 === Due to advances in technology, the enterprises continue to search for strategy of working effects improving in order to develop constantly.The official departments couldn’t compete with their execution. ”Government Reform” and ”Military affair innovation” during many countries in recent years become a hot issue.Performance Management of organization effect is not only a trend, but also a important and unavoidable action. Military Inspection System in order to make sure all the military could achieve the goal of supervision and inspection system in execution of orders, policies and armaments, etc..The business ranges differ according to different level. The most different in military and official is that the military’s first priority is “Complete mission”. In view of this,my study adopts performance evaluation system of Balanced Score Card(BSC) and refers to the performance of non-profit organizations to evaluate this case. We combine the goal of this case and four aspects of consumers, internal process,learning and finance. We scheme appropriate performance indicators to carry out advantage of balance by organizing strategy topic in order to make up the disadvantage of subjective evaluation in the pass. Firstly, this study by using literature (theoretical knowledge) and adopted internal personnel practices interview (practical knowledge) to collect the theoretical and practical knowledge to compile performance measurement indicators and planed 7 strategic themes 16 strategic objectives and 36 measurement indicators. Design the questionnaire by using hierarchical structure of the Analytic Hierarchy Process (AHP) and use the expert questionnaire data to implement quantitative statistical analysis. To complete each facet, the calculation of the index weight through numerical consistency test. And then bring up the conclusions and suggestions as the reference the Military inspection department performance measurement.