The relationship among Leadership Style, Customer Response, OrganizationalCulture and Value Creation: A Case Study of a Bao Jian Long-term Health CareOrganization

• Main Authors: Zuo-zhe Zhao, 趙佐哲
• Other Authors: Tzu- Hsin Liu
• Format: Others
• Language: zh-TW
• Published: 2013
• Online Access: http://ndltd.ncl.edu.tw/handle/34485766912501936717

碩士 === 國立臺南大學 === 科技管理碩士班 === 101 === This case study is to investigate a long-term care organization concerning the issue of aging and low fertility in Taiwan society. The relationship among leadership style, customer feedback, organizational culture and value creation are closely observed. How leadership style and customer feedback have brought the impacts to the birth of the organizational culture is considered. The result has produced a module which can: (1) lead the long-term care organization to a bright and kind development, (2)be well applied on newly recruited caretakers and any long-term care organizations, (3) provide a core life value to the senior citizens staying at the organizations, (4) offer a method that a long-term care organization can expand its branch care stations. This module also facilitate a long-term organization to hold onto its business core value.