The Study of Customer Service Value on Logistics Cloud Technology System Functions Development
碩士 === 國立臺灣海洋大學 === 航運管理學系 === 101 === Nowadays in global economics, the logistic procedure has become more complicated, and automatic logistic service has challenged logistic planning and controlling. While traditional method shows limit efficiency, the industry responses with innovation and change...
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ndltd-TW-101NTOU53010612017-08-02T04:22:23Z http://ndltd.ncl.edu.tw/handle/09493322713484301776 The Study of Customer Service Value on Logistics Cloud Technology System Functions Development 物流雲端科技系統功能發展與顧客服務價值認知之研究 Mu-Jung Chang 張木榮 碩士 國立臺灣海洋大學 航運管理學系 101 Nowadays in global economics, the logistic procedure has become more complicated, and automatic logistic service has challenged logistic planning and controlling. While traditional method shows limit efficiency, the industry responses with innovation and change. The need for companies to increase the flexibility of logistics control with the scarcest resources while facing instant changes is the motive of this thesis. In addition to that, the Cloud Computing technique has been developed these years. With many entrepreneurs devoting incredibly large investment and manpower on relevant application and service, the depth and width of clouding service can be enhanced. When this service platform is put to use, it not only changes user’s habits, elevates the supply chain’s data connection as well as the entrepreneur’s flexibility, most of all, it will provide users non-stop service. For this purpose, the thesis aims to discuss the importance and satisfaction of Taiwanese supply chain providers to clouding logistic system, and to use Quality Function Deployment (QFD) to analyze the system’s influence on these providers. Different methods will be applied to explain how this logistic platform can be shared by different industrious domains, providing not only Taiwan’s logistics, but also global cargo status. This will help Taiwan’s logistic providers to think and act worldly, bringing whole new perspective and infinite opportunities to the industry. Hua-An Lu 盧華安 2013 學位論文 ; thesis 60 zh-TW |
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碩士 === 國立臺灣海洋大學 === 航運管理學系 === 101 === Nowadays in global economics, the logistic procedure has become more complicated, and automatic logistic service has challenged logistic planning and controlling. While traditional method shows limit efficiency, the industry responses with innovation and change. The need for companies to increase the flexibility of logistics control with the scarcest resources while facing instant changes is the motive of this thesis. In addition to that, the Cloud Computing technique has been developed these years. With many entrepreneurs devoting incredibly large investment and manpower on relevant application and service, the depth and width of clouding service can be enhanced. When this service platform is put to use, it not only changes user’s habits, elevates the supply chain’s data connection as well as the entrepreneur’s flexibility, most of all, it will provide users non-stop service.
For this purpose, the thesis aims to discuss the importance and satisfaction of Taiwanese supply chain providers to clouding logistic system, and to use Quality Function Deployment (QFD) to analyze the system’s influence on these providers. Different methods will be applied to explain how this logistic platform can be shared by different industrious domains, providing not only Taiwan’s logistics, but also global cargo status. This will help Taiwan’s logistic providers to think and act worldly, bringing whole new perspective and infinite opportunities to the industry.
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Hua-An Lu |
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Hua-An Lu Mu-Jung Chang 張木榮 |
author |
Mu-Jung Chang 張木榮 |
spellingShingle |
Mu-Jung Chang 張木榮 The Study of Customer Service Value on Logistics Cloud Technology System Functions Development |
author_sort |
Mu-Jung Chang |
title |
The Study of Customer Service Value on Logistics Cloud Technology System Functions Development |
title_short |
The Study of Customer Service Value on Logistics Cloud Technology System Functions Development |
title_full |
The Study of Customer Service Value on Logistics Cloud Technology System Functions Development |
title_fullStr |
The Study of Customer Service Value on Logistics Cloud Technology System Functions Development |
title_full_unstemmed |
The Study of Customer Service Value on Logistics Cloud Technology System Functions Development |
title_sort |
study of customer service value on logistics cloud technology system functions development |
publishDate |
2013 |
url |
http://ndltd.ncl.edu.tw/handle/09493322713484301776 |
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