Evaluation on User Satisfaction with E-Library Software at Hanoi Tourism College, Vietnam

• Main Authors: NGUYEN THI THANH HAI, 阮氏青海
• Other Authors: 張 鐸
• Format: Others
• Language: en_US
• Published: 2013
• Online Access: http://ndltd.ncl.edu.tw/handle/13186508947246319856

碩士 === 樹德科技大學 === 資訊管理系碩士班 === 101 === Libraries must improve the quality of their services to enable them face the challenges of information explosion in the 21st century. Service oriented organizations have identified the customer or user as the most critical voice in assessing service quality. For assessment of service quality to be effectively carried out in academic libraries, it is imperative to investigate what service quality is to users. This paper examines the relationship between service quality and users’ satisfaction at Hanoi Tourism College. A questionnaire was used as a data collection instrument for the study. The study revealed that of the academic staff and students who formed the population for the study, students were found to have used the library most; at Hanoi Tourism College had the high frequency of use and it also showed that users were satisfied with the services of the library.