A study of employee job satisfaction in Mongolian tourism industry

• Main Author: Munkhkhishig Altangerel
• Other Authors: Keatkhamjorn Meekanon
• Format: Others
• Language: en_US
• Published: 2013
• Online Access: http://ndltd.ncl.edu.tw/handle/36546312540032310455

碩士 === 亞洲大學 === 國際企業學系碩士班 === 101 === This study examines job satisfaction level of employees at tourism industry of Mongolia. Tourism industry is a crucial contributor to growth in many developing economies, as well as in Mongolia, with an increasing number of tourists. This study identified the job satisfaction level of employees from five sectors in tourism industry by surveying employees. It also examines the different influences of compensation and benefit, working condition, job stress and coworkers relationship on overall job satisfaction level. Study has confirmed compensation and benefit and working condition have the highest effect on job satisfaction level. Multiple regression analysis was used and each independent variable was tested in sequence and less significant were eliminated. The finding suggests improving compensation and benefit and social corporate responsibility are necessary. Qualitative interview with a manager was conducted to compare employees’ and manager’s job satisfaction views. Recommendations were made for the Mongolian tourism organizations to target efficiently manage its human resource.