| Summary: | 碩士 === 亞洲大學 === 休閒與遊憩管理學系碩士在職專班 === 101 === This research first aimed at finding out the relationship among burnout, coping strategies, and well-being. Besides, it compared the differences in burnout and leisure coping among the service workers with different backgrounds. The subjects of this study were the frontline service workers of the international tourist hotels in Taiwan. The study instrument was a questionnaire with the title of “Questionnaire on burnout, coping strategies, and well-being of the frontline service workers.” The accumulated data were analyzed with statistical methods like descriptive statistics, factor analysis, One-way ANOVA and multiple regressions etc. The conclusions were as the following,
The overall burnout feeling of the frontline service workers was medium-to-low, and among all the facets, the burnout of emotional exhaustion was the greatest. The overall coping strategies were high-to-medium, and among all the facets, the seeking support was the greatest. The overall well-being was high-to-medium, and among all the facets, the positive emotion was the greatest.
The frontline service workers at different ages, marital status, professional posts, years of experience in hotels, leisure time and salary had remarkably different feelings in burnout. Different sex, ages, leisure time and salary had remarkably different feelings in coping strategies. And, different marital status and professional posts had remarkably different feelings in well-being.
The burnout and well-being are showing negative correlation, and “emotional exhaustion” and “lack of personal accomplishment” affected well-being most. But, coping strategies buffered burnout and alleviated well-being in the long run.
Based on the conclusion, the researcher suggested some detail coping strategies for the frontline service workers and managers to enhance the well-beings. Besides, there are some suggestions also referred for the future studies.
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