A Study of the Emotional Labor, Emotional Intelligence and Job Satisfaction—Healing Style Products as Moderators

• Main Authors: Hsiao-Hui Kao, 高小惠
• Other Authors: 陳慧凉
• Format: Others
• Language: zh-TW
• Published: 2011
• Online Access: http://ndltd.ncl.edu.tw/handle/z9m474

碩士 === 台南應用科技大學 === 生活應用科學研究所 === 101 === In the many trade with service behavior, the workers must control their behavior and emotion. The emotion that is required at work place is usually different from a person’s real emotion. Therefore, when a person would like to conform with the organization’s requirement on his or her emotions at work place, it depends on the person’s emotional intelligence. The degree of a person’s emotional intelligence can affect the person’s job satisfaction. This study is to find out the relations of the emotional labor, emotional intelligence and job satisfaction. Under the time of the emotional consuming, the consuming behavior has thence been modified; and consumers do not simply focus on the practicability of products but paying their attention to elaboration and emotional requirement. Besides, undergoing the life style of high pressure, consumers will turn to seek for comfort from the additional effect of healing products to fulfill the emotional requirement and console the sense of satisfaction, soul and body. The research aims at discussion whether significant relations among the emotional intelligence of emotional labor and job satisfaction, and enhance the job satisfaction after experiencing the healing products. The result show that people who experienced healing products have higher job satisfaction than those who did not. It can be concluded that healing products can enhance work quality and interpersonal relationship at competitive work place.