Evaluating suppliers a key factor in the application of Fuzzy analytic network process

• Main Authors: Shih-Tsung Hung, 洪世宗
• Other Authors: Chin-Tzong Pang
• Format: Others
• Language: zh-TW
• Online Access: http://ndltd.ncl.edu.tw/handle/62953545494129599264

碩士 === 元智大學 === 資訊管理學系 === 101 === In recent years, increasingly important for information systems of enterprise, but with the changes in the environment, science and technology technical progress rapidly, the IT department is face temporary heavy pressure force, in addition to order need to maintain currently existing information systems operation, on the one hand must be developed or update new information system to meet business and user needs, while on the other hand, they need to face the integration of information systems and compatibility issues. Therefore, IT departments is often faced with the problem is that IT staff shortage, professional knowledge and skills adequacy and upgrading, as well as high rate of turnover among other factors, caused the problem can not be resolved immediately and the cycle of happened, and so on. As IT professional training is not easy to choose the part of the information system outsourcing to a professional information service companies, it can be human resource management costs, professional skills development costs and personnel transaction risks posed, in part transferred to information services companies, so information system outsourcing brings indirect benefits and enhance the competitiveness of enterprises is the most important. When organizations conducting part of the information system outsourcing process, the most common problems: First, how to choose the outsourcing vendor? Second, the outsourcing vendor selection criteria? Three, different outsourcing type, and whether have different standards, but its weight and why so? Because different quality outsourcing vendors, selection criteria for each industry varies, resulting in poor performance of outsourcing, performance of the company will result great loss of goodwill and shock and so on. Through the past outsourcing evaluation studies often assume that most dimensions and criteria for the selection of independent, but ignored and criteria for selection of dimensions between dependency and whether there will be generated feedback situations for the relative relationship between the network and the weight problem is more complex this study first through interviews with senior manager of Information Technology of Company and a senior director of procurement department for the selection criteria on sorting outsourcing dependency; then using fuzzy analytic network process (Fuzzy Analytic Network Process, FANP) sorted outsourcing Award criteria weights order. The results of this study provide A company information systems outsourcing in the selection of vendors, it should be focused on the reference index; relative, may also be to the contractor in the fight for the A company's information system outsourcing opportunities, and necessary to strengthen its effort and assessment key directions; finally, can cause Company A and outsourcing vendors win-win situation.