Effectiveness of Introducing an Innovative Information System-A Case of a Local Tax Bureau

• Main Authors: Hsiu-Ling Chen, 陳秀玲
• Other Authors: Chia-Ling Lee
• Format: Others
• Language: zh-TW
• Published: 2014
• Online Access: http://ndltd.ncl.edu.tw/handle/ed2nub

碩士 === 國立中正大學 === 會計學研究所 === 102 === This research paper aims to explore the correlations between six major dimensions of Information System Success Model (DeLone and McLean, 2003) and one Taiwan's local tax bureau that introduced innovative information system in 2006. Since then, Taiwan's local tax bureau has skyrocketed from the bottom to the top in assessment ranking. Moreover, this research is conducted with literature review, and qualitative research method. Research data includes documents, observations, and interviews. The results of this study show a close connection with Information System Success Model. "System Quality," "Information Quality," and "Service Quality" as the independent variables--all influence the mediating variables as "System Use," and "User Satisfaction." Besides, “Use” and “User Satisfaction” mutually dependent and determine dependent variables, “Net Benefits.”