The Evaluation of ATM Operating Interface Function

• Main Authors: Hung-Chih Chen, 陳宏誌
• Other Authors: Chin-Jung Chao
• Format: Others
• Language: zh-TW
• Published: 2014
• Online Access: http://ndltd.ncl.edu.tw/handle/74246b

碩士 === 中原大學 === 工業與系統工程研究所 === 102 === Due to technological development, the Cyberbank is popularity. But users are accustomed to operating ATM such as withdrawals and transfer for everyday financial transactions. To the financial operations behavior, there is some error rate by the HNCB management department investigation. The purpose of reducing the error rate and improving the interface, we evaluate the interface usability of two ATM which are different from the interface in this study at Chung Yuan Christian University. In this study, we use the eye-tracker to investigate the operation of withdrawals and transfer, evaluating the usability. It is found from the study that the interface of bank B can reduce the error rate of transfer. For the people who had not been operated, bank A interface is easy to feel confused. However, operator don’t have this condition which doesn’t have warning prompt on bank B.